CLIENT RIGHTS & RESPONSIBILITIES
The Illinois Small Business Development Center of McLean County at Illinois Wesleyan University
What You Can Expect From Us:
Equality in access to services regardless of race, creed, color, religion, sex, age, national origin, sexual orientation, or disability.
Contact via phone and email once a counseling request is received.
Professional counseling services provided at no charge.
Privacy regarding information shared with the Small Business Development Center at Illinois Wesleyan University: No information provided by you will be used to the commercial or other advantage of any staff member, consultant, or other resource of the SBDC or to the advantage of any third party.
Confidentiality of your client status with SBDC of McLean County at Illinois Wesleyan: no public use of your name, address or business identity will be made without your express prior approval. (SBDC of McLean County at Illinois Wesleyan is required to provide limited information with respect to your client status to the U.S. Small Business Administration.)
No-cost or reasonable fees for training programs, special services, and publications.
What We Expect From You:
Submit a Pre-Counseling Questionnaire and the Request for Counseling form prior to your first appointment.
Respond via phone or email to our contact after requesting services.
Prepare for meetings by bringing materials that will assist the counselors in serving your needs and providing requested financial and business data.
Punctual attendance to all scheduled appointments, or give 24 hour notice if you need to cancel or reschedule.
Appropriate, professional, and courteous behavior towards all SBDC representatives, including advisors, students, and staff.
Complete periodic session evaluations and an annual Economic Impact Survey.
Your acceptance of management and technical assistance from Illinois SBDC of McLean County at Illinois Wesleyan University means that you agree to waive all claims against Illinois SBDC of McLean County at Illinois Wesleyan University and its staff or any other resources employed by or used in connection with these services. The Illinois SBDC of McLean County at Illinois Wesleyan reserves the right to discontinue providing services to clients who cannot fulfill the expectations outlined above.
Frequently Asked Questions:
Do you charge for consultation services?
Consultation services are completely free to you. We also do our best to keep our resources free or low-cost. However, some of the online resources and seminars we provide may cost a nominal fee.
How do I schedule a consultation?
Please click the button below to schedule a consultation! You will be asked to create an account for yourself, and answer a few questions about your business so we can better serve you. After you complete all steps, one of our staff members will connect with you within two business days to follow up with you.
How does consultation work?
During the first consultation meeting, we will ask a few questions to get to know more about you and your business, as well we any challenges you might be facing. After we understand more about your current situation, we may suggest next steps for you to take to advance your business. Ultimately, you decide which steps you would like to take, and the timeline for those steps. You also can then decide if and when you would like to meet with us again. That may be monthly, quarterly, or on an as-needed basis.
How do I register for an event?
Visit our "Events" page, and find the event you would like to register for. Click on it to open the registration page, then click on the green, "Sign-Up" button at the top of the page. If you have not already created an account within the system, you will be asked to do so. Complete all necessary registration information and submit payment information.